About Braswell's
Serving Rhode Island homeowners with pride, integrity, and expert craftsmanship since 2012. We're not just fixing water heaters — we're building lasting relationships.
Founded on Trust, Built on Quality
Braswell's Plumbing & Heating started in 2012 with a simple mission: provide honest, reliable water heater services that Rhode Island homeowners can count on. What began as a small family business has grown into one of the most trusted names in plumbing across the state.
We specialize exclusively in water heater services — this focus means our technicians are true experts. We don't dabble in everything; we master one thing. Whether it's a 20-year-old tank heater on its last legs or a brand-new tankless system installation, we've got the skills and knowledge to get the job done right the first time.
Our founder, James Braswell, believed that great service starts with listening. That's still our philosophy today. We take the time to understand your problem, explain your options, and recommend only what you actually need — never push unnecessary repairs or upgrades.
The People Behind the Pipes
Our technicians aren't just skilled professionals — they're your neighbors. We hire locally, train thoroughly, and treat every customer like family.
James Braswell
Founder & Master Plumber
With over 25 years in the plumbing industry, James founded Braswell's with a vision to provide honest, reliable service. He's a master plumber licensed in Rhode Island.
Robert Chen
Service Manager & Lead Technician
Robert joined the team in 2015 and manages day-to-day operations. He's certified in tankless water heater installation and specializes in troubleshooting complex heating issues.
Maria Santos
Customer Relations Specialist
Maria handles scheduling, customer inquiries, and ensures every client receives exceptional service. She's often the first friendly voice you hear when you call.
What Drives Us Every Day
Honesty First
We believe in transparent pricing and straightforward advice. If your water heater can be repaired affordably, we'll tell you. If it's time for a replacement, we'll explain why.
Quality Workmanship
We take pride in every installation and repair. Our technicians follow manufacturer specifications precisely and stand behind their work with solid warranties.
Reliability
When we say we'll be there at 10 AM, we mean it. We respect your time and your home, showing up prepared and ready to solve your problem.
Community Focus
We're not some faceless corporation — we're your neighbors. We live and work in Rhode Island, and we care about our community's comfort and safety.
Ready to Work with a Team You Can Trust?
Whether you need a simple repair or are considering a new water heater, we'd love to hear from you.