Refund Policy

Last updated: January 2024

1. Service Satisfaction Guarantee

At Braswell's Plumbing & Heating, we are committed to your satisfaction. If you are not completely happy with our service, please contact us within 48 hours so we can make it right. We stand behind our workmanship and want to ensure every customer is satisfied with the results.

2. Diagnostic Fee

Our service call fee covers the diagnosis of your water heater or plumbing issue. This fee is non-refundable, as it compensates our technician's time and expertise in identifying the problem, even if you choose not to proceed with repairs.

3. Cancellation and Rescheduling

If you need to cancel or reschedule your appointment, please provide at least 24 hours notice. Cancellations made with less than 24 hours notice may incur a small cancellation fee to cover our technician's time.

4. Warranty and Guarantees

Our workmanship is guaranteed for 30 days from the date of service. If the same issue recurs within that period, we will return to repair it at no additional cost. Parts and equipment may be covered by manufacturer warranties, which vary by product.

5. Refund Requests

To request a refund or discuss service concerns, please contact our office within 48 hours of service completion. We will review your request and respond within 2 business days.

6. Payment Terms

Payment is due upon completion of service unless other arrangements have been agreed upon in writing. We accept cash, check, and major credit cards.

7. Contact Information

For refund requests or service concerns, please contact us at:

Braswell's Plumbing & Heating
205 Ten Rod Road
North Kingstown, RI 02852
Phone: (401) 294-4850
Email: info@pzzintdecor.com